- What is Active Wallet?
Active Wallet is a E-Payment capability which is found within the ActiveSG app. It allows cashless and card-less transactions at ActiveSG facilities. The wallet has two components, namely "MyCash" and "ActiveSG$". Members can top up stored value known as "MyCash" for payment when using ActiveSG facilities and programmes. In addition, ActiveSG members will be able to use "MyCash" to pay for goods and services at different merchants all over Singapore progressively in the next few years.
"MyCash" is non-refundable except upon termination of user account.
- How do I pay with Active Wallet at merchants?
There are three ways of paying with Active Wallet:- Tap [SCAN] on the ActiveSG app Home page (Ensure permission to camera is granted)
- Point your device on the Merchant's QR code
- Enter amount and tap "Pay Now"
- What are the different types of currencies in the Active Wallet?
MyCash is monies that members top up into the app while ActiveSG Credits$ are credits earned from spending with MyCash.
Current promotion: spend $1 MyCash spent to earn $1 ActiveSG Credits$. Capped at $100 MyCash spent to earn $10 ActiveSG Credits$ at participating merchants. - What can I use the different currencies for?
MyCash can be used for external merchants/sport centre tenants/sport centre facilities and programme bookings/gym/pool.
ActiveSG Credits$ can ONLY be used for sport centre facilities and programme bookings/gym/pool.
- How can I top up My Cash in my Active Wallet?
You may top up "MyCash" via:
- ActiveSG mobile app Log-in> Top-up
- myactivesg.com > Log-in> eWallet> Top-up eWallet
- NETS at selected Guests Services Centres
- Is there a minimum and maximum top up amount?
Yes, there is a minimum top-up of $10 for each transaction. A member can hold up to a maximum balance of $200 in “My Cash” at any point in time.
- Will my Active Wallet balance be updated immediately after each transaction?
Yes, the account balance will be updated immediately after each transaction.
- Will I be getting a receipt as a proof of purchase at merchant locations?
Yes, all transactions through Active wallet will have a receipt. Receipts can be viewed in the mobile apps, website and a copy will be sent to the registered email address.
- What is the refund policy for Merchant payments using Active Wallet?
Users may request for a refund at merchants counter on the same day of the transaction. The refund amount will be reflected in the account immediately.
- What is the validity period for the “MyCash” topped up?
There is no expiry date for the money topped up in "MyCash". -
Will I be able to extend the expiry date of my ActiveSG Credits$?
You may extend the expiry date of your ActiveSG Credits$ so long as you use the app to make any form of transaction before the current year ends and the credits will automatically be extended for the following year.
- How do I use my eWallet to pay for single entry Gym/ Swim Pass?
Simply scan your NRIC or My QR from ActiveSG Mobile App to gain entry.
- How would I know whether successful deduction was made against my eWallet for purchasing a single entry Gym/ Swim pass?
For users of ActiveSG app installed on their mobile devices, a push notification for every transaction would be sent to their app. For non-users of ActiveSG app (i.e. zero logins to app per month), an SMS containing a summary of their eWallet account and usage statistics over the past month would be sent to them on the 1st day of the following calendar month.
- What if I lose my NRIC/ Driving License/ PAssion Card/ Student Card?
Please inform any of our sports centres immediately and we will prevent any unauthorised use of your ActiveSG account.
- How is my eWallet protected if someone uses my lost NRIC for automatic entry to ActiveSG Gyms/ Swimming pools?
Loss to your eWallet balance will be limited since our system would only allow a maximum of 10 automatic deductions per day from your eWallet for purchasing Gym and Swim passes combined.
- What if I really need to purchase more than 10 Gym/ Swim passes per day?
You would need to purchase them from our Guest Officer at the Guest Service Counter.