- Why is this feature introduced?
This feature aims to improve the sport facility booking experience for citizens by displaying similar nearby facilities and their availability, should their initial choice be unavailable. This helps to increase the chances of you getting to play your desired sport activity.
- Where are the PA Community Centres (CC) where I can book through my ActiveSG account?
Starting 14 September 2020, you will be able to book badminton courts from 5 PA facilities. The purpose is to provide ActiveSG members an alternative venue to book a badminton facility if their desired slot is unavailable. The PA locations are:
ActiveSG Facility Nearest PA Facility Clementi Sport Centre Radin Mas CC Yishun Sport Centre Nee Soon East CC Our Tampines Hub Sport Centre Our Tampines Hub CC Heartbeat@Bedok Sport Centre Bedok CC Jurong West Sport Centre Frontier CC More venues and facility types will be added in future phases.
- Why can’t I see the onePA slots when I log in to my ActiveSG account?
You must also be a onePA Portal member in order to be able to view the available onePA slots. By booking any onePA slots using your ActiveSG account, you are deemed to also agree to the terms and conditions set out for onePA Portal membership.
- How can I book onePA slots from ActiveSG app?
1. Login to ActiveSG App and tap on Facilities
2. Tap on Search box. Enter the ActiveSG facility you plan to visit
3. Select the facility you plan to visit. (Tip: You can favourite the facility to add it to your ‘My Favourites’.)
4. Select Date of Visit and tap on onePA button or scroll down the page
5. Select the desired timeslot and tap ADD TO CART
6. Tap on PAY NOW to go to Shopping Cart. Proceed to complete the payment
- Can my bookings for ActiveSG and PA facilities be concurrent?
No, you are not allowed to book concurrent timeslots as you must be present at the venues in order to use the facility.
- Can I use my ActiveSG credits to book onePA slots?
No, the ActiveSG credits cannot be used to book onePA slots.
- Is the existing shopping cart timer applicable to onePA bookings?
Yes, the current ActiveSG shopping cart timer of 10 minutes is applicable to onePA. The timer remains the same when both ActiveSG and onePA slots are added to the shopping cart concurrently.
- Can I rebook onePA slots once the shopping cart is expired?
No, clicking on the Rebook option when the shopping cart expires will not return the onePA slots to the shopping cart. You will need to re-select the onePA slots again.
- Where can the onePA booking details be found?
- The onePA booking details can be found on the ActiveSG eReceipt:
- Displayed on the payment completion page.
- Via email to you after payment is completed.
- From your user account - Me > Active Wallet > Transaction History page
- How can I amend/refund my booking for onePA slots after payment is made?
No cancellation, replacement and refund are allowed once a booking is confirmed. - If I don't have any ActiveSG credits left, why do I need to download another app just to book these courts?
To improve user experience, all badminton and table tennis courts in Our Tampines Hub Community Auditorium will be made available on the ActiveSG app and website, to act as a one-stop platform. This will be effective from 21 December 2023. The PA facilities will no longer be available on onePA booking platform after the stated date above. - If I do not have an ActiveSG account, how can I sign up for one?
You may download the ActiveSG app (available on App Store and Play Store) to sign up for an account. Alternatively, you can also visit www.activesgcircle.gov.sg to sign up as well. - How many days in advance can I book for a sport facility?
ActiveSG verified members can book ActiveSG facilities up to 15 days in advance; ActiveSG non-verified members and account holders (i.e. non-members) can book ActiveSG facilities up to 14 days in advance. Please refer to this link for more information on our booking policy. - When are the slots released? Would it be the same as onePA i.e. Release of slots at 10pm everyday for next week's slots?
The slots will be released 15 days in advance at the following timings daily: Badminton Courts - 7am
Table Tennis Courts - 1pm - How can I pay for my booking using ActiveSG app?
You may pay for ActiveSG online transactions via:
-
- ActiveSG credits
- MyCash (stored value in Active Wallet)
- Credit Card
- Direct Debit Authorisation (for DBS/POSB account holders)
Different modes of payment can be combined for booking of facility.
- Can I transfer a booking to my family members?
The person who booked the court must be present and random checks will be done onsite. It is also mandatory for the member who booked the slot to be present during the time of play and be part of the group of players on court.